Grievance Redressal
Consumer grievance officer
Consumer Grievance Officer, Grievance Officer
Dhimson Tradespot Private Limited
Registered Office: Dhimson Tradespot Private Limited, HD-497, Sector 16 B, Noida, Uttar Pradesh, India (201301)
Email: info@dhimson.com · Phone: 9756797901
Before filing a formal grievance
For routine support, first contact info@dhimson.com. You may file a formal grievance immediately where the matter is serious, unresolved, time-sensitive or concerns safety, unlawful content, privacy or intellectual property.
How to file
Use the Contact form (category: Complaints and grievances) or email info@dhimson.com. Include your name, contact details, account or order reference, clear description, relevant dates, outcome sought, and necessary documents. Do not send passwords, OTPs or complete card details.
Acknowledgement and resolution
For consumer grievances concerning e-commerce services, Dhimson aims to acknowledge within 48 hours and resolve within one month from receipt, subject to applicable law and information needed.
Appeals
If you believe the decision overlooked material information, reply within 15 days with the grievance reference and supporting information. You may also use any statutory consumer or regulatory remedy available to you.